Dear Editor

Remember the days when you would walk into a store and say, “Good morning,” and everyone within the sound of your voice would reply heartily?

As a matter of a fact, the workers would genuinely smile and attend to you with care and professionalism.

I experienced those days once again recently when I shopped at Stepen B Shoul Store, Nunes Hardware and Northcoast Hardware on Friars Hill Road.

Excellent customer service is what these business places offer and some places could learn from them.

I refer to a visit I made to a bank on Friars Hill Road several weeks ago. When I got to the teller, he was apparently writing something with his head down when I said, “Good afternoon.”

He did not acknowledge my presence and did not even look up.

My phone rang and I told the person I would call them back and I stood for another 30 seconds or more while the teller spoke to another apparent member of staff and still did not acknowledge my presence, even though I said good afternoon again and even cleared my throat.

I was so shocked by his rude behaviour, I just walked away and the security guard just looked at me with a puzzled expression on his face as I walked through the door.

Persons like that particular teller are the ones who prevent customers from repeat patronisation of their work places. They must remember, though, no customers means no work.