Dear Editor

I am an Antiguan citizen who had welcomed REDjet’s route from Antigua to Barbados on a Wednesday and Saturday back in March. I readily purchased tickets for my family and me to travel to Barbados on March 19.

Before the week finished, REDjet announced the suspension of flights. I was optimistic that this was going to be temporary, as the company had intimated. However I took steps to get a refund.

Their online message is that they will get back to me in five working days. I am still waiting. Subsequent to that, on receiving my credit card statement, I realised that instead of billing my account for the equivalent EC amount as stated, the airline has instead charged my credit card USD.

The error has resulted in my credit being maxed out and I am now subjected to credit card fees from my banking institution.

I have requested immediate reversal of these charges from REDjet, since I am in need of my credit for other expenses. I have done this through their customer service email that is still on their official website.

Repeated calls to all their numbers in the region have gotten busy signals. On the bright side, they must be busy with all the Caribbean claims and will get back to me. However, this has been since April 25 that I have written to the airline.

I have rewritten and still, the automated message of getting back to me in five working days. I have tried calling all the numbers below but still busy.

I would expect that the airline would cover all my bank charges and any other charges incurred as well as a full refund of all tickets purchased, since this situation arose as a result of agent error at the airline (out of almost EC $6,000).

Can someone in the Caribbean tell me how to get back my funds?

I wish the airline all success in future endeavours and hope that this situation is rectified speedily.